Switching factors is a simple and straightforward process, much like switching electricity or gas supplier. You can find out more on the Switching Factors page of our website.
This will depend on the terms of your existing contract, and how quickly your fellow homeowners agree to switch. Typically, the process takes approximately three months.
Any float or sinking funds held by your current factor should be transferred to your new factoring company once the agreement ends. This is typically part of the formal handover process.
In Scotland, property factors must comply with the Property Factors (Scotland) Act 2011 and follow the Code of Conduct. Homeowners can apply to the First-tier Tribunal (Housing and Property Chamber) if they believe their factor has failed to meet legal obligations.
Factoring fees will vary by development, but they are typically calculated based on:
The number of properties in the development;
The type and size of communal areas;
The specific services required.
We will send you a detailed and transparent pricing guide to review before you switch factors.
What’s included will depend on the services you require, but in general, your factoring fee will cover:
Annual maintenance inspections;
Roof maintenance, including gutter cleans;
Stairway cleaning;
Lighting maintenance;
Landscaping;
Life maintenance;
Building insurance;
Common areas differ for every development, but typically include:
Roof
Guttering
Common drainage
Refuse area
External stonework
Stair and landing lighting and windows
Door entry systems
Shared garden areas
Lifts
Stairwells, handrails, and balustrades
Car park
Absolutely! We have a strong track record in helping homeowners with emergency and major works. Please note that in an emergency, we may need to work out-of-hours, and decision-making may not be able to go through the normal channels to protect the health and safety of homeowners. This is outlined in the Written Statement of Service.
Absolutely! This is one of our core services. We use a qualified insurance broker to select the appropriate cover for your development, to ensure claims can be processed as quickly and conveniently as possible.
Social problems within your development should be directly reported to the police.
You can find information about bin collection schedules by calling your local authority or checking their website.
During the onboarding process, we agree what level of authority is delegated to us and when votes are required to approve works.
Your individual share will be as per your Deeds of Conditions. If you are unsure, you can request a copy from your Senior Property Manager.
We follow a strict Debt Recovery Policy to protect the interests of all the homeowners we look after, and will explore all legal options to ensure work is paid for fairly.
You can log work required directly through the ninetyOne portal.
In case of emergency, please call our 24/7 support line on 0800 689 0675 to speak to a member of our team.
Emergency Questions
Once you have switched to ninetyOne, we will send each homeowner detailed instructions on how to sign up for our online portal.
The ninetyOne portal can be used to:
Receive updates and view timelines on existing works;
Access itemised invoices for works;
Log new jobs;
Accept or decline suggested works for your development;
Pay factoring fees and other works bills;
Directly contact our team and contractors using secure two-way messaging.
The quickest way to contact your Property Manager is using the two-way messaging functionality on the ninetyOne portal, and we are always at the end of the phone if needed.
Factoring fees will be collected monthly via Direct Debit. This can be set up using the ninetyOne portal.
You can view itemised contractor invoices on the Financial Dashboard in the ninetyOne portal.
If you are struggling and need someone to talk to, Samaritans are available 24/7 on 116 123.
